PAYMENT METHODS
We accept a variety of secure and convenient options:
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Credit & Debit Cards – all major cards accepted
PayPal – fast and secure online payments
Offline Payments – bank transfers or other offline options
TERMS & CONDITIONS
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DAMAGES AND ISSUES​
Every order is packaged with love and care, all orders are also inspected at the time of packaging.
​Whilst mistakes are very uncommon, some things are beyond our control. Please inspect your items upon receipt of your order and contact us within 24 hours if an item is defective, damaged or if you receive the wrong item, so we can evaluate the situation and make it right.
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EXCHANGES​
The fastest way to make an exchange is to return the item you have, and once the return is accepted, make a new separate purchase for the new item.​​
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REFUNDS​
If approved, you will be automatically, refunded on your original payment method. Please remember it can take up to 10 working business days for your bank or credit card company to process your refund.​
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If more than 15 working business days have passed since we approved your return, please contact returns@theboxhomestylingco.uk
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PRIVACY POLICY
This Privacy Policy describes how www.theboxhomestyling.com ( the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
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COLLECTING PERSONAL INFORMATION​
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your order. We may also collect additional information if you contact us for any customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including any the information below) as "personal Information’’.
See the list below for more information about what personal information we collect and why.​
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DEVICE INFORMATION
We collect this information to load the Site accurately for you, and to perform analytics on Site usage to optimise our site.​
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SOURCE OF COLLECTION
The information is collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels (google, Facebook, instagram, tip Tok, snapchat, twitter, ad roll and other similar networks).​ Personal information collected includes version of web browser, IP address, time zone, cookie information, what products you view, search terms and how you interact with the site.
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ORDER INFORMATION
We collect this information to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/order confirmations, communicate with you, screen our orders for potential risk of fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
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SHARING PERSONAL INFORMATION​
We may share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above.
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